AGB TICKETSHOP

GENERAL TERMS AND CONDITIONS OF BUSINESS
for the purchase of tickets for kreativ freiburg 2024

I. Scope, General
These general terms and conditions (hereinafter referred to as T&Cs) apply to the ordering of tickets on the Internet (hereinafter referred to as online tickets) as access authorization to kreativ freiburg in Freiburg. These T&Cs apply equally to consumers and entrepreneurs. For the purposes of these T&Cs, an entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding the contract, is acting in the exercise of their commercial or independent professional activity (Section 14 of the German Civil Code).

II. Contracting Parties
The customer's contractual partner for the purchase of online tickets is drehpunkt GmbH, Breisgauer Str. 66k, 79110 Freiburg (hereinafter drehpunkt), unless otherwise stated in the product description.

III. Conclusion of contract
The offers from drehpunkt on the order pages are non-binding. By clicking on a selection field at the end of the item description on the item selection page, the items are automatically placed in the virtual shopping cart. The customer can view the contents of the assembled shopping cart at any time by clicking on the "Shopping cart" link. The products listed there can be removed from the shopping cart individually by clicking on the "Empty shopping cart" button. On a final check page, any input errors can be identified before the order is finally sent and corrected using the "Back" button at the end of the page on the previous input pages. The customer can call up, print and/or save the terms and conditions from the ticket shop.
The order process can be cancelled at any time by closing the browser window. The customer submits a binding offer to conclude a contract by placing his ticket order online by clicking on the button “Complete purchase”.
to drehpunkt GmbH. The contract is concluded in German. The contract is concluded with the sending of a ticket
to the customer in accordance with VI. of these General Terms and Conditions, but at the latest when the service is provided by drehpunkt GmbH. These General Terms and Conditions are available to the customer on the order pages.

IV. Terms of payment, offsetting and retention rights
The total price including VAT is due for payment immediately after conclusion of the contract. Payment for online tickets is made when ordering and can be made by credit card (VISA, MasterCard, American Express), PayPal, ELV or instant bank transfer.
The customer is not entitled to any right of set-off or retention unless the counterclaim is undisputed or has been legally established. If the customer is an entrepreneur, the same applies to retention rights. If the customer is a consumer, he is also entitled to set off against claims of drehpunkt GmbH if he asserts claims from the same contract. He may only exercise a right of retention if his counterclaim arises from the same contract.

V. Exclusion of the right of withdrawal and cancellation
The customer cannot revoke his declaration of intent; the right of revocation is excluded according to Section 312g Paragraph 2 Sentence 1 No. 9 of the German Civil Code (BGB).

VI. Delivery of the online ticket (print@home)
After the contract has been concluded, the online ticket will be sent to the customer immediately in PDF format as an email attachment. The online ticket can be opened with a current PDF reader (e.g. Acrobat Reader) and printed out by the customer. The customer must ensure that the barcode printed on the online ticket is neither smudged nor damaged. In addition to the PDF, the customer receives a passbook file with the same ticket, which can be viewed on a suitable mobile device (smartphone,
Tablet) with the appropriate software.

VII. Access to the event, customer obligations
Entry to the event is only possible with a valid ticket and within the period printed on it. The customer must present the printed online ticket at the entrance control of the respective event. On request, the customer must identify themselves at the entrance control with a valid official photo ID or passport. When using a reduced ticket, the identification document must be presented without being asked. Alternatively, the customer can save the online ticket as a PDF file on a suitable mobile device (smartphone, tablet, netbook) and show the display of the mobile device, on which the online ticket must be clearly visible, at the entrance control. Access to the event is only possible upon presentation of the online ticket at the entrance control. The customer must always carry his online ticket with him on the event site and show it to staff on request. The requirements of the hygiene concept must be observed. If you are ill with Covid-19 at the time of the planned visit or have symptoms of a
People suffering from respiratory disease are not permitted to enter the Freiburg Exhibition Centre.

VIII. Refund in case of cancellation of the event
If the event kreativ freiburg does not take place, drehpunkt GmbH will inform the customer immediately. At the same time, drehpunkt GmbH will refund the customer the purchase price of the ticket.

IX. Transfer of the online ticket to third parties
The online tickets are personalized. The right to access trade fair events cannot be transferred to third parties. In particular, the commercial transfer of the right to access is not permitted.

X. Warranty
Consumers are entitled to the statutory warranty rights. Compensation will only be paid within the scope of the warranty within the scope of Section XI of these General Terms and Conditions. If the customer is an entrepreneur, tickets are deemed to have been approved by the customer if incompleteness or inaccuracies in the ticket are not reported to drehpunkt GmbH in writing within three working days of delivery in the case of obvious incompleteness or inaccuracies or otherwise within three working days of discovery of the incompleteness or inaccuracies.

XI. Liability
In the event of intent or gross negligence on the part of drehpunkt GmbH or its representatives or vicarious agents, drehpunkt GmbH shall be liable in accordance with the statutory provisions; the same applies in the event of culpable breach of essential contractual obligations. Unless there is an intentional or grossly negligent breach of contract, the liability for damages of drehpunkt GmbH is limited to
drehpunkt GmbH is limited to the foreseeable, typically occurring damage. The liability of drehpunkt GmbH under the Product Liability Act, for guarantees and for culpable injury to life, body or health remains unaffected. Unless expressly stated otherwise above, the liability of drehpunkt GmbH is excluded.

XII. Entry regulations, residence regulations
The offer by the organizers of kreativ freiburg to purchase tickets over the Internet does not release the customer from the obligation to inform themselves in good time and in full about the relevant entry requirements for the Federal Republic of Germany, in particular about the possible need for a visa. The organizers of caravan live accept no responsibility if the customer suffers disadvantages as a result of not observing the valid entry and residence regulations.

XIII. Other provisions
drehpunkt GmbH is entitled to commission third parties to issue invoices and collect payments from the customer. The customer accepts the house rules of the operator of the relevant exhibition/conference venue. These terms and conditions apply exclusively. Any deviating, conflicting or supplementary terms and conditions of the customer that drehpunkt GmbH does not expressly accept in writing are not valid. Should parts of these terms and conditions be or become invalid, this will not affect the validity of the contract or the remaining terms and conditions.

XIV. Choice of law, place of jurisdiction
German law applies. If the customer is a consumer and had his habitual residence in a country other than Germany at the time of ordering the online ticket, the application of mandatory consumer protection regulations of that country remains unaffected by the above choice of law. If the customer is a merchant in the
If the customer is a legal entity under public law or a special fund under public law within the meaning of Section 1 Paragraph 1 of the German Commercial Code (HGB), the courts in Freiburg shall have exclusive jurisdiction for all disputes arising from or in connection with the contractual relationship in question.

Information for consumers on online dispute resolution
The online dispute resolution platform (also called OS platform for short) can be reached via the following link: http://ec.europa.eu/consumers/odr. It is a contact point for consumers who wish to settle disputes arising from contracts concluded on the Internet out of court.